Part of CEPI priorities include drawing up a charter on quality care, a code of ethics and codes of conduct. Only a professional and ethical environment can really ensure quality of service, an accurate competitive positioning and a perception of added value, both for professionals and consumers.
Two codes have therefore been approved by the member associations during a joint General Assembly
- the European code of ethics for real estate professionals
- the European code for @-commerce
Quality Care means:
- understanding the client need
- acting in a professional manner
- providing an efficient service.
To achieve these goals the Property Manager commits to abide by the following obligations:
A.- Standard obligations
- To provide a written agreement to all clients giving the basis for fees, the normal and extra assignments which are not included in the fees and the rights and obligations of the parties.
- To work in accordance with the relevant professional and legal regulations, and the written contract.
- To act with professional discretion, and fairly in case of conflicts between the parties.
- To abide by the CEAB Code of Conduct and by the national professional Association Code of Conduct.
- Not to accept any kind of fees or personal advantage which are not prearranged by the parties on a written agreement.
- To commit himself to hold professional liability insurance and an adequate financial guarantee for funds deposited on behalf of third parties.
- To abide by the decisions of the Professional Associations' Ethics Committee.
B.- Client obligations
- To ensure proper accounting control, and payment of operating costs, taxes and other outgoings on behalf of the client.
- To handle insurances, property damages and claims with care.
- To provide prudent operational budgets.
- To ensure the supervision and the control of technical installations regularly.
- To recruit and manage maintenance personnel, according to current regulations and legislation.
- To ensure a proper and efficient planned property maintenance and repair programmes.
- To collect payments due, without delay and make all necessary arrangements concerning overdue debts.
- To calculate service charges accurately and to ensure prompt payments.
- To update data bases regularly.
- To represent or assist clients in negotiations with public authorities, and other concerned parties.
- To analyze the performance of investments in the interest of clients.
- To organize general assemblies and other meetings with efficiency, to prepare accurate minutes and execute the decisions made.
- To act fairly and positively in enforcement of regulation and in dispute resolution.
C.- Means of achieving quality care
- To use appropriate communication and management techniques.
- To maintain a professional updated data Base of Property Legislation and Property Management best practice.
- To employ appropriate and competent staff.
- To partake in continuing professional Education.
Adopted in Brussels by the General Assembly of the Confédération européenne des Administrateurs de Biens on March 22, 2002.